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Frequently Asked Question – SylSmart Connected

Contents

Introduction

For the most common topics in relevance of the SylSmart Connected system, we have created this FAQ (Frequently Asked Questions) guide for you. For more detailed technical answers please refer to the specific application guide documents. Application guides cover the build up of a project, rare and specific situations that could impact the performance of the system and how to resolve them. For further information on points explained in this FAQ, please contact your local SylSmart specialist.

HOW DOES THE SYSTEM WORK IN GENERAL TERMS?

The system is a de-centralised and intelligent lighting control system working on a radio frequency of 2.4GHz; the carrier being Bluetooth® and in particular, is using the Qualified Bluetooth® SIG Mesh Open Protocol.

The system is using wireless radio combined with sensors to collect occupancy data. Based on this data, the system will manage what light output is required. With a sensor per luminaire, the spatial granularity of the sensors are key to provide optimal system functionality and future IoT based solutions linked to the lighting control system. These sensors are ideally integrated in luminaires because lighting installations are typically very granular and present in each part of the building. In case of luminaires that cannot house an integrated sensor, there is a solution to use a “Detached Sensor Kit”. (DSK) This DSK can control a number of DALI controllable devices. In addition of sensors, wireless energy harvesting wall switches can be used to provide a manual interface with the system.

The commissioning is prepared via the “Commissioning Platform” which is a web based online platform. Once the preparation work is done, devices will be provisioned on site via the “Commissioning Tool”. Luminaires will be linked to the correct zone and the correct zone settings will directly be applied. Once this is done, fine tuning can be done. Fine tuning can be: Light level optimisation, scene setting, wall switch linking, network quality improvements, etc…

Only users invited to the project (read network) can access the system. Specific user levels will define if one can remove the network; add/remove users, provision devices or having only restricted access to temporary control zones.

WHAT IS THE BENEFIT OF SUCH TECHNOLOGY COMPARED TO TRADITIONAL CONTROLS SUCH AS DALI, 1-10V

There are a number of benefits why our SylSmart solution should be considered:

Ease of installation – The system is very simple to install because all the controls equipment are embedded in the luminaires. There is only the need of mains power to have the system up and running. This gives in refurbishments a large advantage, no need to change or add any wiring. The wireless energy harvesting switch can be located anywhere in the room because they don’t need a wired power supply.

No control cables required – The system works on a wireless carrier, thus no need for extra control cables. This benefice in refurbishments as it is not always possible or feasible to add control cables to the building. In new buildings, there is a saving in cables because they are not required.

No need for extra controls equipment – Dali and other controls require on top of the luminaires additional hardware such as power supplies, routers, relay units, etc. Not needing these extra components + junction boxes gives a significant hardware saving.

Simple commissioning – Commissioning is done through a mobile device. No need for expensive remotes to perform commissioning. The commissioning is done quickly due to the intuitive mobile application and preparation work done on the commissioning platform. This will have a large positive impact on commission costs.

Simple re-commissioning – The system is simple to commission, but also to re-commission. There is no need for an expensive DALI expert to make minor and major changes. They can all be done by the facility owner. This will have a significant impact in maintaining a low operational cost. This will provide significant benefits that the lighting can be realigned easily to new tenants.

Maintenance free switches – The wireless switches are wireless energy harvesting switches, thus battery or power supply free. These do not require periodic checks if the batteries have still enough load to send wireless signals.

Feature rich– The system houses a large number of different adjustable profiles and scenarios to cater all needs for specific environments. For new tenants, or when rooms change their purpose, new profiles, change of scenarios and amendments of settings are easily applicable.

 Integration flexibility – All most frequent used products in projects are equipped with this new technology. When other products are needed, Sylvania can integrate the technology if possible. The system is also capable of controlling (switching) non-dimmable devices such as architectural chandeliers and lamps.

Expandable and backwards compatible – It is always possible to add new SylSmart Connected Building V3 lights to existing project where the SylSmart Connected Building V3 in an older version is already installed. The aim is always to allow backwards compatibility to allow expansion and working in phases.

What is the system architecture?

WHY USE BLUETOOTH® SIG AS CARRIER AND PROTOCOL?

The Bluetooth® Special Interest Group, also known as Bluetooth® SIG was formed in September 1998. It’s a worldwide organisation, based in Kirkland, Washington, US. Bluetooth® SIG is a standards organisation. They are overseeing the development of Bluetooth® standards and the licensing of the Bluetooth® technologies and trademarks to manufacturers. Bluetooth® SIG is a non-for-profit and non-stock organisation. The board of directors exist of members out of technology giants like; Microsoft, Apple, Intel, Bose, Ericsson AB, …

The SIG owns the Bluetooth® word mark, figure and combination mark. The main tasks for the SIG are to publish the Bluetooth® specifications, protect the Bluetooth® trademarks and evangelise Bluetooth® wireless technology.

Bluetooth® SIG has a number of professional staff. Besides the professional staff, Bluetooth® SIG has over 35,000 member companies. They are participating in a several working groups to produce standardization documents and oversee the qualification process for new products. They also help to evangelise the technology.

Bluetooth® SIG has developed the Qualified Bluetooth® Mesh Open Protocol. This technology is one of the several technologies Bluetooth SIG has worked on. Mesh open protocol networks are used in several applications. One of the many is smart buildings and smart cities. In the Bluetooth® qualified mesh protocol, specific coding, elements and appropriate security level is applied that is suitable in smart buildings and smart cities.

The Bluetooth® qualified mesh protocol will offer a huge eco system of available products to integrate in a building making it intelligent and smart.

More information about Bluetooth® technology, solutions and markets can be found on the official website: https://www.bluetooth.com.

DOES OPEN PROTOCOL MEAN THAT ALL INFORMATION AND NETWORKS ARE OPEN?

No definitely not. The open protocol means that organisations can use this technology for wireless mesh communication. There is a high-level security stack within the wireless Bluetooth® technology that is securing the network. If one is using the same technology, it is still required to be invited to access the network. One has to have received a large set of security assets. These assets are so advanced that they periodically change to increase security

IS THERE A CENTRAL CONTROLLER NEEDED?

No, there is no central controller needed. As for all DNA of SylSmart, central controllers are removed aim for the concept of no single point of failure. All technology, intelligence, data processing and decision making is embedded in each specific sensor and shared amongst each other.

DO I NEED NEW CONTROL CABLES?

No. The system is wireless and therefore does not need any control cables. The existing phase-neutral-earth wiring can be reused.

I ALREADY HAVE A SMART SYSTEM, WILL BOTH COMMUNICATE AND WORK WITH EACH OTHER?

No. Other smart systems may use the also Bluetooth® as carrier, the protocol used is technology specific. This can be compared of two human beings in on room, one only speaking Mandarin and another only speaking English. The SylSmart Connected Building V3 system can only communicate to devices with the same technology.

HOW SECURE IS THE SYSTEM?

>75% of the development time was spent into the security of the Bluetooth® wireless SIG Mesh Open Protocol system. The system has several security features in the firmware, such as RPL (Replay Protection List) and continuous time-based changing network keys.

Specific security levels within the smart system and the Qualified Bluetooth® Mesh Open Protocol are too complicated to explain and to mention in an FAQ document. More information about security can be requested to the local Sylvania team.

The Firmware is IOXT certified and the whole system has been tested and verified to Foundation IOT Verification by BSI.

ARE SENSORS INTEGRATED IN LUMINAIRES?

The key aim is to have as much as possible luminaires integrated with sensors. The system and sensors are designed to have optimal performance if all luminaires have an integrated sensor. This will offer sufficient density and granularity for optimal energy saving and occupancy comfort. For future purposes, data will be key: more sensors result in more data that can be used, and this will provide optimal results.

MY LUMINAIRE CANNOT HAVE AN INTEGRATED SENSOR, WHAT IS THE SOLUTION?

Yes, this will be done with the “Detached Sensor Kit”. (DSK) This device is a detached ceiling mounted solution where a number of DALI drivers can be connected to. This system will work via DALI broadcast and can control up to a maximum of 8 devices but beware of sensor and radio spacing.

MY LUMINAIRE IS NOT DIMMABLE, CAN IT STILL BE INTEGRATED

Yes. A detached sensor node is required in combination with a DALI Relay: 9041714 – SYLSMART H492 DALI RELAY 16A. This DALI relay will switch on and off power to the non-dimmable device.

HOW MANY LIGHTS CAN I HAVE IN MY PROJECT?

Not going into much technical details, generally speaking, one mesh network can handle ~10 000 devices. There can be ~2 000 zones. Per zone, it is recommended not to exceed 200 devices.

When any project would exceed this number, the solution is to make more networks. Each mesh network will individually be able to handle the recommendations mentioned before.

WHAT TYPE OF SENSORS IS THE SYSTEM USING?

The integrated luminaires and the Detached Sensor Kit have a PIR based sensor technology.

Both integrated and detached sensors have an ambient light sensor to capture incoming daylight. This date can be used to increase energy saving by dimming light when sufficient daylight is entering the building.

IS THERE A DAYLIGHT SENSOR INTEGRATED IN SENSOR?

Yes. In the current hardware, whether integrated or non-integrated, the sensor houses a PIR sensor and daylight cell.

WHAT WILL BE THE MAXIMUM DISTANCE BETWEEN SENSORS/LUMINAIRES TO ENSURE OPTIMAL CONNECTIVITY?

A general rule of thumb, but cannot be used as final number, is inter distance between sensors/luminaires do not exceed 5m. Distanced between sensors/luminaires and the wireless energy harvesting wall switch not to exceed 5m.

Specific mounting limitations in height and in distance are depending on the used sensor, building fabric and environment the device/system is installed in. For all sensor products, recommendations can be found in the design guideline and with the accordingly sensor data sheets. If there is any doubt from our designers, Sylvania will conduct a communication test to ensure optimal system performance. Based on that communication test, designs can be amended to cater the needs of the project.

ARE THERE (WIELESS) SWITCHES COMPATIBLE WITH THE SYSTEM?

Yes. The switch is a non-battery kinetic powered wireless wall switch. There is no need for a permanent power supply or battery. When using one of the buttons, an electrical pulse is created, strong enough to boost out a Bluetooth® low energy command that is picked up by a smart device. This reduces the maintenance cost for switches significantly and makes this a large benefit.

The switch can be ordered with the following SKU: 0041538 EWSDB-FS WALL SWITCH

HOW MANY WALL SWITCHES CAN I HAVE IN ONE ROOM?

There can be as much switches as there are luminaires per room.

CAN I RE-USE MY OLD WIRED SWITVCHES OR WIRED SENSORS?

No, traditional wired controls (switches & sensors) are completely removing power from a device. When the power is away, the luminaire, including the smart controls are disabled. There is no communication, no monitoring and no other features that will work.

All traditional controls always need to be removed when a SylSmart system is replacing old controls.

CAN I ACTIVATE A PRESENTATION SCENE?

The system has two fixed scenes: Scene A and Scene B. The light level is free of choice for all individual lights within the zone where the scene is applied. Scene A can be activated through the commissioning tool or by the wall switch, using the upper right button. Scene B can be activated through the commissioning tool or by the wall switch using the lower right button.

CAN THE SYSTEM DO TUNEABLE WHITE?

Yes. When using the correct drivers, the firmware has already tuneable white features embedded. Tuneable white luminaires will become shortly available.

The wireless energy harvesting wall switch that can be used in the system has four buttons. When press and hold the right top or bottom button, the luminaires within that zone, if they have the capabilities, will change colour temperature.

RGB and RGBW cannot be controlled yet with this technology but is a feature that will become available in the future. To control RGB and RGBW strips, we strongly recommend using our SylSmart Standalone technology that excel in RGB and RGBW scene control.

CAN THE SYSTEM OFFER RGB(W)?

No. This is not available yet. This is not on the roadmap, but a long-term topic. For now SylSmart Standalone (SSC) can be used for scene setting applications.

IS THERE A TIMER FEATURE IN THE SYSTEM?

The system supports the feature called “scheduling”. With scheduling, it is possible for the system to active lights on specified times/dates within the system. The requirement to use scheduling is using a gateway. This gateway is providing date and time to the system

Thereis also the option to use “In-Node Scheduiling”. This requires ALL DEVICES to have Firmware 2.20.2 and the latest Project 012022. In this feature you can assign up to 4 scenes into the devices in a a zone. Ensure the zone is set to “Scheduling” Scenario and that the Schedule is set to “In Node”. Please refer to the User Manual for more information.

IS TECHNOLOGY SPECIFIC FIRMWARE BACKWARDS COMPATIBLE?

For most features, yes. Older firmware will be able to interact with newer firmware. Unless anything fundamental in the security layer is wrong and backwards compatibility is jeopardizing security guarantee. It is recommended when to make sure a complete zone is on the same firmware level. It’s not mandatory to have the complete building/area working on the same firmware.

WHAT IS THE COMMISSIONING TOOL?

The commissioning platform is a web-based environment where all preparation work, zone identification, profile modifications, is done. It provides also the ability to change profiles in a various way, from change in scenario to minor tweaks in the default light levels per profile. It is the fundament for all commissioning work. The platform can be access via this web link: connected.sylvania-lighting.com.

WHAT IF I FORGOT MY CREDENTIALS TO ACCESS THE PLATFORM AND COMMISSIONING TOOL?

It is always important not lose the credentials. In case this accidentally happens, it is always possible to click on the link saying “Don’t remember my password?”. Via this way, it is possible to reset the password and enter a new one.

HOW CAN I LIMITED THE USER ACCESS TO MY PROJECT?

One has to be invited as collaborator in order to access a network. In the commissioning platform, there is a dedicated section named “Collaborators”. In that section, people can be invited with specific user levels. These user levels will determine what a specific user can and cannot do. In the next section, there is a bit more specific detail what different collaborators there are.

Updated on 20 November 2023